Contact Support
We will respond as soon as we can. To help us diagnose the issue, include the app version, iOS version, device model, and a screenshot when possible. Please do not send passwords, complete payment information, or other sensitive data.
Email shizheqing123@gmail.comFrequently Asked Questions
I purchased the game, but it is still locked
Confirm that the device is online and signed in to the Apple Account used for the original purchase. Then open Settings in the app and tap Restore Purchases.
My iCloud progress is not syncing
Make sure you are signed in to iCloud in system settings, iCloud Drive is available, and Truck Parking is allowed to use iCloud. Keep the device online and reopen the app.
The game is slow or closes unexpectedly
Install the latest versions of Truck Parking and iOS, close the app, and reopen it. If the issue continues, tell us which level you were playing and the steps that led to the issue.
Before reinstalling
Deleting the app may remove local progress that has not successfully synchronized with iCloud. Before reinstalling, confirm that the app's Settings page shows that iCloud synchronization has completed.
Purchases and Refunds
In-app purchases are processed by Apple. We can help troubleshoot unlocking or restoring a purchase, but we cannot issue refunds directly. Refund requests must be submitted through Apple's Report a Problem service.
Privacy
To learn how Truck Parking handles game progress, purchase status, and optional analytics information, read our Privacy Policy.